Drinks Environment Lifestyle Weirdness

Why can’t Malaysian restaurants serve free water?

A few weeks ago…

I was at an al fresco dining outlet by KLCC Park. I asked for water and the waiter asked me which premium bottled water on the menu I preferred.

“Tap water’s fine.”

“Sorry, we don’t serve tap water.”

“What? Why not?”

“There are bugs in the park, and they sometimes land in the water. After some customers complained about bugs in their water, we stopped serving water from the jugs.”

I had no idea bugs were so discerning, choosing to land only in tap water, not french mountain spring water, or any of the other super sugary beverages on the menu. I always thought bugs liked sugar.

When the bill came, I again raised the issue with a supervisor who told me “We don’t serve water because actually we don’t have a proper water filtration system in place.

Then I asked him back, “So… What did you use to wash my salad?”

You’re not going to believe the reply that came next.

“The water is clean enough to wash salads but not clean enough to serve as drinking water.” 

Now there are two concerns – not only is the water not free, it’s cleanliness is questionable.

So (obviously), after that, I went to see my lawyer… 

Not being dramatic ok, but this restaurant had basically admitted to me that their water was not clean enough to drink. Surely they had to be in violation of several laws. So I went to see my lawyer who told me:

  1. Of course the water has to be of a certain quality if you run a restaurant. Requirements for the standard of water are set out in the Food Act, and more specifically under Section 394, Schedule 25A of the Food Regulations; but…
  2. There are no provisions under the law that impose an obligation on restaurants to serve you free water. 

Image credit: giphy.com

Then I tried to get the water tested by a lab…

How else am I going to find out if the water is clean enough? A few phone calls later, I found out that the Malaysian Department of Chemistry doesn’t have time to conduct water tests for angry restaurant patrons. 

On their advice, I called up a private lab listed on the website of the Malaysian Department of Standards (who, as it turns out, is a real department, and deals with things other than kids from Standard 1 – Standard 6.)

This department actually exists… Image credit: deltaperdana.com.my

So I’m on the phone with the lab, and the lab assistant on the other end of the line responds as if he thinks I’m a lunatic with nothing better to do. He tried to deter me from doing the test repeatedly, going so far as to defend the F&B industry, but I insisted on getting a quotation. Here are some of the things he told me (and my responses in red):

1. To do the test, I’ll need 5 litres of water.

harold1

2. But I shouldn’t do it, because I should just have faith that our water is clean.

Harold2 (1)

3. And no one will believe me even if I paid the RM1,600 (!!!!) it costs to do the test

Harold3

4. If I think a restaurant is dirty, I should quit whining, and just go to another one.

Harold4 (1)

After my reply, which I’m assuming got him interested in fighting the good fight, he simply replied by asking me out to dine at that restaurant.

With no answers to my questions, coupled with the fact that I don’t have RM1,600 to blow on water testing, I filed a complaint with the KL Health Department. 

I’m not in this photo. Photo credit: Noorizamsabran.com

I called up the Food Quality Control Division at the KL Health Department and spoke to Encik Amirul Ikhwan who was extremely professional and took down my complaint. He assured me an investigation would be conducted, and even asked for my contact details to provide me with feedback. The whole thing was sorted within 5 minutes, and he even gave me a time frame within which they would respond (1 month!)

NAH, BACA:
Is that social media post on water supply and SYABAS real? Here's where to check

Here’s a recording of my complaint (please ignore the beeping sound. It’s not some high tech bugging device, just my phone running out of battery):

“Wah June you damn crazy… Too free is it?”

No, I’m not – you need to be hardcore about this water issue.

Restaurants may not be legally obligated to serve you water. But they should be able to if you ask.

You know why? Because the quality of the drinking water served at a restaurant can tell you everything you need to know about the level of hygiene and the quality of the food that’s about to be served to you. If they can’t even serve you a simple glass of water from their establishment, how can you trust them to serve you anything else? 

It’s also no secret that many eateries in Malaysia are failing health inspections due to poor hygiene practices – In July this year The Star reported that the Selangor District Health Department closed down 1,131 eateries! The MPPJ Health Department also closed 29 restaurants in 2013 and 11 this year because of poor hygiene standards.

But that’s just one part of my story. As for the second part…

Restaurants that charge for plain water are totally ripping us off! 

Did you know that it costs a restaurant only RM2 per 1,000 litres of water? Syabas has done the math for you – even if a thousand customers walked into a restaurant and ordered one litre of plain water each, it would only cost the restaurant RM2. This, when some restaurants are charging up to RM1.50 per glass (lets say that’s 250ml for ease of calculations) – that’s RM6 per litre. For 1,000 litres, they would have made RM6,000 when their cost is still only RM2. Even if it’s accounting for their overheads, this figure is simply exorbitant.

karaoke

A hat tip to the KL Karaoke Klub (KKK) for this image. https://www.facebook.com/klkaraokeklub

 

“Aiya… We’re paying already, might as well order a nice drink right?”

WRONG.

Did you know that Malaysia has one of the world’s highest number of diabetes cases with 2.6 million registered patients (yep)? The Ministry of Health reports that an equal number of adults are reportedly at risk of diabetes without even knowing it. 

There’s already heaps of hidden sugar in the calorie-rich food we’re used to consuming, that’s why you should always choose water over the other sugary drinks on the menu.

Image credit: funfunky.com

Editor’s note: Having worked in the F&B line before, we’re aware that the main cost of most restaurants is unfortunately not the food or water, but the rent and manpower costs. So we kinda understand where restaurants are coming from. But if you’re charging more than RM15 for a main course, then give la the water free. For me, it’s an issue of pettiness. And Diabetes. And wasted plastic bottles.

So the next time you’re at a restaurant…

1. Ask for a glass of water before anything else! If it’s not free, name the restaurant on the Free Water Forever Facebook Page so people know which restaurants are not serving free water, and how much they are charging for water. Together, we can influence change, and ensure that every restaurant in KL provides free drinking water!

2. If you are served water that is not up to standard (for example, it’s yellow, tastes funny etc), lodge a complaint with your state health department – KL (here) and Selangor (here).

It’s so easy. Just a little bit of effort on your part, but together, we can ensure a better dining experience for all Malaysians! 

43 Comments

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  3. Lagubestbest

    22/01/2015 at 6:38 pm

    Aiyaa.. are you Malaysian? You can’t drink tap water in Malaysia unless you boil it first. The water is clean enough to wash veggies (your body can handle it), but not really drinkable yet. This is not first world country where you can safely just drink raw treated flowing water out of kitchen’s tap.

  4. silasia

    22/01/2015 at 2:01 pm

    Perhaps I’ve been pampered by these long years I spent in Japan, but here, patrons ALWAYS get free water or even green tea upon entering eating premises. Even ice-cream parlours offer plain water in paper cups for the customers to help themselves. Its common practice and all in all good customer service. Yup, even cafes like Starbucks offer water for free.

  5. Daniel

    21/01/2015 at 6:59 am

    At first, I agreeable with June, but as I read some of the more moderate comments, I have come to see that it probably went too far.

    On the other hans, I support a national man date to make our potable water supply, drinkable from any tap.

  6. eddie

    17/01/2015 at 9:36 am

    Just came back from holiday in China where they don’t push u to order drinks plus they usually give some kind of complimentary tea with yr meal.

  7. siulailai

    02/12/2014 at 2:35 pm

    Awesome idea and effort to make the changes!

  8. Water Boy

    25/11/2014 at 9:28 pm

    It’s clear this Jane Low just wanted something free. If I were the waiter I would have said “sure” … brought a jug of tap water, poured it on the floor and said “If you want it free then lap it up from the floor, like the female canine you are. Don’t use our glasses or expect us to serve you or wash up after you … All of that costs money.”

  9. Wumi Abdul

    23/11/2014 at 11:25 am

    Dear June,

    GREETINGS,

    Permit me to inform you of my desire of going into a water business relationship with you. I got your contact from this web site directory. I prayed over it and selected your name among other names due to it’s esteeming nature and the recommendations given to me as a reputable and trust worthy person I can do water business with and by the recommendations I must not hesitate to confide in you for this simple and sincere water business.

    I am Wumi Abdul; the only Daughter of late Mr and Mrs George Abdul. My father was a very wealthy water merchant in Abidjan,the economic capital of Ivory Coast before he was poisoned to death by his business associates on one of their outing to discus on a business deal. When my mother died on the 21st October 1984, my father took me and my younger brother HASSAN special because we are motherless. Before the death of my father on 30th June 2002 in a private hospital here in Abidjan. He secretly called me on his bedside and told me that he has a sum of $12.500.000 (Twelve Million, five hundred thousand dollars) left in a suspense account in a local Bank here in Abidjan, that he used my name as his first Daughter for the next of kin in deposit of the fund.

    He also explained to me that it was because of this wealth and some huge amount of money his business associates supposed to balance his from the deal they had that he was poisoned by his water business associates, that I should seek for a God fearing foreign partner in a country of my choice where I will transfer this money and use it for investment purpose, (such as real estate management). June, we are honourably seeking your assistance in the following ways.

    1) To provide a Bank account where this money would be transferred to.

    2) To serve as the guardian of this since I am a girl of 26 years.

    Moreover Sir, we are willing to offer you 15% of the sum as compensation for effort input after the successful transfer of this fund to your designate account overseas. please feel free to contact ,me via this email address
    [email protected]

    Anticipating to hear from you soon.
    Thanks and God Bless.
    Best regards.
    Miss Wumi Abdul

    PLEASE FOR PRIVATE AND SECURITY REASONS,REPLY ME VIA EMAIL:
    [email protected]

  10. sikit sikit, lama lama jadi...

    22/11/2014 at 7:06 pm

    alah, Ben’s tu ok je serve air free, each table dapat sebotol, kalau habis boleh mintak lagi. takde pun orang nak lepak berjam kat sana.

  11. JL

    22/11/2014 at 7:50 am

    In the UK, pubs and other food-serving locales have to serve you tap water upon request by LAW. You have a right to deny them patronage if else.

    Granted this may not be the UK but clean water to drink should be accessible to all irregardless of where one eats.

    Now for obvious reason, I wouldn’t really want to drink tap water at a roadside mamak but if it’s a reasonable joint(to use the author’s gauge of RM15/meal and up) then yes.

    I also saw some comments regarding water filtration etc. Wouldn’t these costs have factored into the construction and their cost made back over time from restaurant profits? Or are we nitpicking details here?

    • Rearry ah?

      22/11/2014 at 8:36 pm

      In UK, they are required by law to do so because these pubs, restaurants, etc are licensed to sell and or supply alcohol. That’s called responsible serving of alcohol measure. They have similar law as well in Australia as well. If a restaurant does not sell or supply alcohol, they are not required by law to do so. So don’t talk foreign law like you know them inside out lah.

      Not serving water to patrons: Bad business, yes definitely. Required by law? Rearry ah?!

  12. Jenny

    21/11/2014 at 11:45 pm

    Never really been to a lot of fancy restaurants in KL, but most of the high-end restaurants usually serve free drinking water. Just ask for sky juice and they’ll give it to you. I’ve been to Fridays and Italiannes, and they have several restaurants under one company which I think their serving policy should be the same. You went to a restaurant in KLCC and it is a surprise they don’t serve you free drinking water.

  13. Ethan

    21/11/2014 at 11:29 am

    Thumbs up for this article!

  14. Sue Yen

    21/11/2014 at 10:15 am

    I don’t believe that restaurants don’t have clean water to serve. Don’t think too much, they say water not clean enough to serve is just an excuse. It is just simply that the restaurant is money minded, want to maximize profit from drinks and foods. So, no free water for you.

  15. UP

    21/11/2014 at 9:46 am

    You dumb cheapskate, go to the toilet and get yourself tap water.

  16. SirAnonymouse

    21/11/2014 at 8:42 am

    You’re probably still single. I can tell. Honestly.

  17. Diosa

    20/11/2014 at 7:39 pm

    Hi June, costs involved in serving you a free glass of water?

    They still have

    Have you ever though about the other costs involved in serving you a free glass of water?

    They still have to wash the glass that you had your free water in, and pay the person who is washing the glass you had your free water in, pay the guy who served you the free water to serve, and if you happen to break the glass that you had your free water in the costs is on the company too because all you’ll say is “I’m so sorry”.

    Anyway, some restaurants has filters in the kitchen to prepare food and not in the bar as glasses are washed in dish washers…

    What do the staff drink you may ask? They drink mineral water that the company buy for them.

    Did you know that some customers sit and drink just tap water by gallons and have only one piece of cake or a plate of fries.

    Have you put all this into consideration.

    I’m not a restaurant person but I always think of all the costs involved in everything.

    Take it easy… nothing is free in this world… except love and love don’t pay bills 🙂

  18. Moon

    20/11/2014 at 11:10 am

    I have thought about this personally before after a trip back from Europe where they serve tap water for free everywhere. But that’s because they have consumable tap water although they usually filter the water because it smells of lime. But the smell is not obvious when it is served cold.

    Anyway my point is, I agree that you went a tad too far with this. I applaud your effort but I don’t think you are entitled to free water when you have your meal anywhere. In Malaysia, drinkable water have to be boiled, or to take a more pre cautious step, the water usually have to be filtered beforehand. The installation of a filtration system, changing the filters every now and then, and boiling the water all takes up some amount of money and time.

    Heck, we don’t even know if they added chemicals or used purified water in the process of making industrial ice cubes that we have in drinks at the restaurant.

    My suggestion to you, as I usually do myself, is to bring a water bottle with you everywhere you go, filled with the water you brought from home. You can be rest assured that it is 100% safe to drink (as you prepared it yourself), plus it is environmentally friendly if you use a reusable BPA free bottle. Restaurants never state that you can’t have your own water when you dine anyway. You can not only get to rehydrate yourself during your meals, but everywhere you go. Best of all, it’s cheaper than having to pay for the water or drinks anywhere! 😉

    It’s not that we don’t support your noble act in having free water for all, but there are some complications that goes behind this that we may need to sort out before going down that road. But if there’s free water for all, why not go for it? 🙂

  19. glmx

    19/11/2014 at 10:01 pm

    Why do you think you’re entitled to free water? Just because you buy a $15 main course? By serving you water they have to:

    – Use manpower to fill up water, serve it to you and then wash your cup
    – Pay for the filtered water
    – Lose out on potential sale of drinks

    The above is of course, the main reason but they will not admit this to you. Which is why they result to making these excuses. Again you are NOT entitled to anything free of charge in a restaurant despite how much you spend. These are things you may only understand if you’re a restaurateur. Sure it probably cost 2-5 cents for a cup of water. But the potential loss in revenue is way more. Let us not be an entitled society like those in the west. Nobody owes you anything. Put yourself in the shoes of business owners.

  20. arinah s.

    19/11/2014 at 9:10 pm

    Lolz. What about malaysian businesses that give u appointments and yet they make u wait a long time before u are served. Irrelevant to ur water issue but wth

  21. Trevor

    19/11/2014 at 8:49 pm

    I have never met June Low and have hitherto not even heard of her.
    But after reading this piece, I’m thinking that I would like very much to marry her.

  22. Aaron

    19/11/2014 at 7:06 pm

    The small charge on the water is to prevent seat hogging by letting you know that its not worth it just to sit and order plain water. It’s not to account for their overhead because some restaurants are so rich, they practically can’t care less for 6000 bucks to make with 1000 litres of water, probably will take them ages to sell it off. So get over it and stop complaining about a mere 150 cents you’ve been charged for choosing plain water at a restaurant. No money, don’t act like high rollers and eat elsewhere.

  23. Jung

    19/11/2014 at 5:42 pm

    Last time I saw the news, they actually suggest the consumer not to wash the chicken(brought from supermarket), because the tap water actually contaminate your raw meat!

  24. Rachel

    19/11/2014 at 1:25 pm

    I liked how you included chinese, malay and indian references there! Lol. But kudos to you and your effort to pursue this matter thoroughly!

  25. Bahia

    19/11/2014 at 11:07 am

    I LOVE THIS!!
    lets do a campaign about this and lets RIOT ~! ! ! !

    i always order for warm plain water because i get gastric while waiting for the food to serve, but they only say ‘we dont have that, we have mineral water’
    then i said “oh, how much is the mineral bottle?”
    waiter : its RM3.
    then i said, oh ok. can i have it warm? if u cant’, just boil it and put some ice.
    Waiter was so blur, and finally send me a glass of warm water charged rm2. not even 300ml. gile kedekut!

    i love restaurants that give me free warm water, sometimes they even fill my 2litre water bottle up for free~*+ they are so mulia ~

  26. Eskay

    19/11/2014 at 10:27 am

    1. If you asked and are denied tap water because they want to up-sell their premium bottled water that’s definitely wrong

    2. But if they wish to charge customers who abuse the privilege of free water then that is definitely their right. I’ve seen wasteful people pour out all the water from a bottle placed on their table and then have it go to waste because they didn’t drink it after all. If every group did this with 1ltr of water, I’d charge them too.

    • RearryAh?

      21/11/2014 at 9:05 am

      How is point 1 “definitely wrong”? Enlightened me? Is it enshrined in the constitution that free water; tap or non-tap, must be served to customer? Bad business, yes. Illegal? Rearry ah?

  27. jandoe

    19/11/2014 at 3:48 am

    Hi June,

    I am an environmental engineer who deals with water. I appreciate the genuine concern that you have and wanting to see through this to the end. However, I’m concerned if you’re misleading fellow readers about water, that it’s made equal anywhere and everywhere- unfortunately, no. I think you’re overlooking a key element: water quality and what this means as well as how it comes into play. There’s potable (drinkable) water and non-potable (non-drinkable but still clean enough for daily use), which is the norm in Malaysia where we treat our piped waters to acceptable non-potable standards. Hence the need for us to install extra filtration systems or to boil our waters before drinking. In a lot of developed countries, their water treatment standards are much stricter (comes with more rigorous technologies etc in the treatment plants) and that is why we can drink straight from the tap in say, EU and USA but not in our Malaysian homes.

    I don’t know the restaurant to make claims for them (and not trying to) plus you’ve legitimate reasons to suspect their hygiene, but it does sound to me that the restaurant workers/owners have the common mindset that our tap water is clean enough to wash veggies (salads included, even though I also know what you mean it’s a dish served “raw” so technically it should be washed using consumable water) and do the needful basically, but not for consumption. Isn’t it normal for a lot of us that when we cook, we’d wash our food with our tap water and not our (literally) drinking water supply? As far as my knowledge goes about water quality standards anywhere in the world and Malaysia, it is a stricter standard for food and beverages than water treatment systems i.e. our tap waters (non-potable which remember, is non-drinkable but safe for daily use), so this is probably why in Malaysia, people have yet to serve tap water – they could serve drinking water, but that’s really treated tap water for us and this extra step of having to boil and/or install filtration is probably an upfront/additional cost they don’t want to incur. Restaurants not choosing to serve tap water to drink, yet uses tap water to clean their food before cooking etc, does not automatically mean that there’s unhygienic practices in the kitchen because there are different water qualities for different needs and/or availability.

    I hope this clarifies matters from a scientific standpoint about potable/non-potable water.

    • Marcus

      19/11/2014 at 3:34 pm

      she said clarifies! relates to water! zing!
      but yes these are good points. we are taking that the eater of salads has the immune system of a 14 year old who has been living in a hermetically sealed environment through his life. eating only boiled food. (which is a good thing you can never be too safe)
      but i think the bugs in water excuse is still hooky as chaks facial hair.

    • Zeek

      20/11/2014 at 8:43 am

      Will have to agree to the point of water treatments are much stricter in more developed countries. Correct me if I am wrong but when it comes to drinking water there is always one step more you would take to make it “safer” for drinking. For example, in the UK, I often see jug filters as the water is hard but I do believe that they use tap water to rinse the salad.

      Also, most restaurants I have been to, I wouldn’t dare asking for tap water because I am unsure if they use filters or even if I do see filters, they are usually clogged up and needs to be changed. So I guess the thing is, it is not only that particular restaurant that needs to be inspected.

      Thanks for reading my comment, though don’t take me as a credited source. It’s just my opinion.

    • Marcus

      20/11/2014 at 9:31 am

      really now? I thought most places in US still uses Solar Distillation as a water treatment option?
      Its really effective and inexpensive, but i wouldnt call it a strict or an advanced means of water treatment…

  28. Reload Food

    19/11/2014 at 12:41 am

    wah, so details, really salute you for the water post~ LOL

  29. Kian Hin

    19/11/2014 at 12:35 am

    I’ve got to say….there’s so much on your part and I think it’s true. The reasons why restaurants like this could exist is because of our Malaysian nature not to bother.
    I believe it’s a strong message to all Malaysians out there.

  30. cik kiah teluk intan

    18/11/2014 at 11:06 pm

    SYABAS CIK JUNE kerana berani mengetengahkan isu sensasi dan relevan ini! Saya cukup menyampah dengan kedai-kedai yang pekerja dia boleh minum air masak tapi saya selaku manusia sama macam pekerja dia terpaksa membayar sekurang-kurangnya RM2 untuk sebotol air mineral.

    Sama menyampah macam pergi Starbucks yang jual SATU (batang? buah?) pisang dalam plastik lepas tu best je dia letak harga RM3.

    Juga kedai-kedai yang syok letak harga jus buah RM12-15. KAU GILA KE? Dah la satu buah, pastu campur air, ais nak bertimbun. Lumrah alam, manusia ni bila dah start buat business, macam macam pe’el dia.

  31. Albert Chia

    18/11/2014 at 7:03 pm

    YEah I was damn pissed with the way restaurants in Msia are running their business..

    Will compile some of the restaurants and post in on social media

    • OMG!

      21/11/2014 at 9:11 am

      Just because you don’t agree with the way they run their business, you want to shame them?

      So shallow…

  32. Lydia Kwan

    18/11/2014 at 5:34 pm

    gosh june… your BM is damn onz la!

  33. in

    18/11/2014 at 1:10 pm

    Good on you for bringing this matter up! I was in Japan last month, at any restaurant you went (from zero star and above) you will be immediately served with a glass of cold water FOC and some even served green tea FOC.

  34. JonC

    18/11/2014 at 1:02 pm

    I’m totally for free water in restaurants, but I would take their free tap water with a pinch of salt (not literally) for various reasons:

    1) As you mentioned in your conversation with the M’sian Standards Association, water that SYABAS treats is potable at the source, but the distribution system is outdated and is a haven for bacterial growth. As such, by the time the water reaches the recipient it is no longer at the same cleanliness standards as before. Further filtration/boiling will be required to make the water safe to drink.

    2) Boiling the water produces extra cost for the restaurants. Any extra costs would be passed down to the customer, including boiling the water so that it is potable. In general, fancier restaurants tend to charge 3 times their base cost to make up their food-cost percentage, and water probably goes into that lot as well. However, this is not to say that they boil it every time, but if they are gonna charge you money for it they better have a good reason to do so. Restaurants know that the profit margin for providing tap water is minimal, and it is much easier to make a profit selling fancy bottled water than installing a filtration/heating system that really doesn’t provide any clear profit. Customers like fancy drinks to go with their fancy meals anyway, even if its just water lol.
    In contrast, if you compare first world countries who have better sanitation and distribution systems, their restaurants do not have to install and maintain such systems because their water is clean enough already.

    As your lawyer noted, there are no clear rules in regards to providing free drinking water. Should that rule come into place though, the price of the items on the menu would probably go up, or they simply wouldn’t bother upgrading their kitchen…

    About testing water for their quality standards, the lab assistant is right in the fact that you can’t prove that the water was not tampered with in the time span between procuring the water and handing it to the lab. From a neutral standpoint this probably wouldn’t hold up in a real court case, even if you had a recorded video of the whole process due to your involvement in it. However, if you could get one of the authorized lab staff of an accredited lab to obtain the water and perform the test, then you stand a better chance in producing a solid argument.

    Not sure what water tests the lab assistant quoted you, but here are some standardized tests that are recognized internationally:
    http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_ics_browse.htm?ICS1=13&ICS2=60

    http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_ics_browse.htm?ICS1=13&ICS2=060&ICS3=20

    http://www.astm.org/Standards/D5673.htm

    Personally, I wouldn’t say that the cleanliness of their tap water dictates the cleanliness of the kitchen. Food prepared in there go through so many baking/curing/cooking processes before coming out, while drinking water usually just skips all of that and goes straight to the customer. About the water used in preparing the meal, I usually try to go for cooked food instead of raw food in restaurants. That way, you know at least that the water in the meal was boiled one way or another.

    Besides, salads in restaurants are horrendously overpriced anyway 😉

    • cc

      19/11/2014 at 11:11 pm

      I do agree with JONC. I am ALL for free water.

      But on a neutral side, you shouldn’t channel your anger to the lab assistant and going as far as to quote Mahatma Ghandi and Lao Tzu… as well as stating that their lab business will close soon.

      First of all, if 5 Liter is needed. You should be the one figuring a way to obtain the water. Why should it be the lab’s problem? Lab only perform testings what. It’s almost like a banker is at his working desk and the boss comes yelling, WHY NEVER WASH THE TOILET?!?

      And it is not fair to say that the lab assistant is defending the F&B industry, he wants your sales too, rm 1600! But he is kind enough to let you know that even if the water test result has failed, it doesn’t prove anything. Saving your cost–because the test result will be under your name, not the restaurant’s or from a government body. I.e. waste of time & money.

      thats all.
      peace out!

  35. Marcus

    18/11/2014 at 12:35 pm

    great effort getting the right people to try to help out on this! even though one of them told you to buzz off. on the insects issue.
    Malaysia is a very humid country. I sweat buckets water is needed for everything.
    but yes i think i pulled out my water bottle when kenny rogers roasters said they dont serve glasses of water. the food sucks too. always has.
    the last time i dined, most restaurants, will be obliged to give you a glass of warm water if you say you need it to take your medicine. warm water seems to be a loophole.
    helps if you’re a more frail, older person.

  36. Alexa

    18/11/2014 at 12:26 pm

    Wow, I applaud your effort on making a stand on this issue! Support!

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